Helpdesk Chat Bot Overview
A Chat Bot is a type of Custom Integration that Workplace users in your company can interact with via Workchat. It allows to automate certain actions and speed up some processes.
In this section, we showcase a sample chat bot of Helpdesk and how to create it. The Helpdesk bot will allow you to automate helpdesk/service desk requests from your users to IT.Deploying the bot
Deploying the chat bot
Estimated time of deployment
Provided that you have a web server available, the creation and deployment of the chat bot shouldn't take more than 30 minutes. If you want to connect the bot with your internal ticketing system, an extra time should be allocated for that integration.